Shipping & Returns

Shipping Policy

Free Worldwide Shipping — No Customs or Duty Fees

At British Grocer Shop, we’re committed to delivering your favourite British products with no surprises at checkout. That means:

✅ Free shipping on every order, worldwide
✅ No customs charges, import taxes, or hidden fees — we cover them for you
✅ Tracked delivery straight to your door

Processing Time

Orders are processed and dispatched within 1–3 business days. You’ll receive a shipping confirmation email with tracking details as soon as your order is on its way.

Estimated Delivery Times

UK: 1–3 business days
Europe: 3–7 business days
USA & Canada: 5–10 business days
Australia & New Zealand: 7–14 business days
Rest of World: 7–21 business days

Delivery times may vary slightly depending on location and local delivery partners.

Customs & Import Duties — On Us!

We cover all customs and import fees for international orders. You won’t pay a penny extra — no handling charges, no duties at delivery.

If you’re ever asked to pay a customs charge, please contact us immediately and we’ll resolve it for you.

Packaging & Product Integrity

We take great care to package your items securely. Some canned or sealed items may arrive with slight cosmetic denting due to air pressure during transit. This does not affect product quality or safety.

Questions?

We’re here to help. Contact our friendly customer service team anytime

Return & Exchange Policy

At British Grocer Shop, we want you to be completely happy with your order. If something isn’t right, we’ll do our best to fix it quickly and hassle-free.

Returns

Due to the nature of our products (food and perishables), we do not accept returns for change of mind or preference.

However, if your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery, and we’ll make it right.

Refunds & Replacements

We offer refunds or free replacements in the following situations:

You received the wrong item(s)
Your order arrived damaged or unusable
Your parcel never arrived after 21 business days (or 10 business days for UK)

Just email us with:

Your order number
A brief description of the issue
Photos of the product or packaging (if damaged)

Once we’ve reviewed the issue, we’ll issue a refund or resend the affected item(s) at no cost to you.

No Hassle, No Fees

✅ You don’t need to return the item
✅ No restocking or admin fees
✅ Replacements are sent with free shipping

Order Cancellations

If you need to cancel an order, please contact us within 2 hours of placing it. Once your order is processed and shipped, we are unable to cancel it.